Return Policy

Return & Exchange Policy

We want you to be fully satisfied with your purchase. Our products are described to meet or exceed the quality standards shown on our website.

Eligibility

  • Items must be unused, unworn, and in original condition.
  • Include all original packaging, tags, certificates, and any accessories received.
  • Proof of purchase (order confirmation or invoice) is required.

1) Returns

1.1 Window:You may return eligible items within 2 days of [delivery/purchase].
1.2 Condition:Products must include all items listed above under Eligibility.
1.3 Inspection:ROSTAM may decline a return if items are used, altered, damaged, or missing components.
1.4 Promotions:Returns are not accepted for items sold as sale/clearance/promotional purchases.
1.5 Refund Amount:Approved returns are refunded for the item price minus shipping/handling and any applicable fees.
1.6 Refund Method & Timing:Refunds are issued to the original payment method and typically appear within 5 working days (bank processing may extend this timeframe).

2) Exchanges

2.1 Window:You may request an exchange within 2 Days of [delivery/purchase], subject to stock availability.
2.2 Condition:Same requirements as Eligibility.
2.3 Approval:ROSTAM may decline an exchange if items are used, altered, damaged, or missing components.
2.4 Price Differences:
  • If the new item costs more, you pay the difference.
  • If it costs less, we issue [store credit/refund] for the difference (shipping/handling not included).
2.5 Stock:If the requested item is unavailable, you can choose an alternative from the available stock.

3) Exceptions

  • Personalized/Customized Items: Not returnable or exchangeable unless defective.
  • Special Promotions/Clearance: Terms may vary; details are provided at purchase.

4) How to Start a Return or Exchange

  1. Contact Us: Email info@ROSTAMS.COM or call/WhatsApp +973 36677111 with your order number, item(s), and reason.
  2. Authorization: Our team will guide you and provide a Return/Exchange Authorization (RMA) number.
  3. Shipping the Return:
    • All return shipments are handled via our shipping partners (we use a single carrier).
    • We can arrange pickup or share drop-off instructions.
    • Return Shipping Fee: [BHD 2 or “deducted from refund”] in Bahrain. Shipments from outside Bahrain will be handled by the sender, unless the item is confirmed defective/incorrect.
  4. Responsibility in Transit: Until received by us, the package remains your responsibility. Use a trackable service and keep the receipt.
Tip: Include photos of the item and packaging when you contact us—this helps us speed up your approval.

5) Damaged/Defective or Wrong Item

If you receive a defective or incorrect item, contact us within [48 hours / 2 days] of delivery with photos/videos. We’ll arrange a replacement or refund, including return shipping where applicable.

6) Notes on Fees, Duties & Timing

  • Original shipping fees are non-refundable (unless we made an error).
  • Restocking fee: [0–10% if applicable; otherwise “No restocking fee”].
  • For international/GCC returns, any duties/VAT paid at import are typically non-refundable by us; please check with your local authority.
  • Refund/exchange processing times may be extended during public holidays or peak seasons.

7) Policy Updates

This policy may be updated to reflect company and country regulations. Any changes apply prospectively from the date of posting.

 

Last updated: 07/09/2025